Merchants who have stayed with us for 6 to 18 years.
Our clients stay with us. On average, a client remains with the practice for between 6 and 18 years, and our annual attrition rate is under 1 per cent. Below are stories from businesses we serve, across both Fair Merchant Solutions and Excellent Payment Services. Where we have explicit permission to feature clients by name, we have. Where we have not, we have respected the confidentiality of the relationship.
Fair Merchant Solutions · Business Mastermind
Background: Kevin was given 30 days' notice before account termination by his previous processor because his business niche was no longer served. Two weeks before Christmas. Migration to Fair Merchant Solutions, with no collateral required and seamless onboarding.
Fair Merchant Solutions · Legal Marketing
“I've been working with Eric Douay and Fair Merchant Solutions for over five years, and I can say without hesitation — they've saved my business from destruction at least twice. When a major U.S. bank suddenly demanded a 25% reserve on my merchant account, it would have shut me down completely. Eric and his team spent upwards of 15–20 hours making calls, sending emails, and going to bat for me in a way no other company ever has. They fought until the problem was resolved. This wasn't just good service — it was the difference between my business surviving or not. I endorsed them voluntarily. No pressure, no prompting — I insisted on giving this testimonial because people need to know: Fair Merchant Solutions will go to the ends of the earth for you. I'm not going anywhere else, ever.”
Client since: 2020
Excellent Payment Services · Travel & Tourism
“We chose to work with Fair Merchant Solutions because the company principal has a solid background in travel trade. This intimate knowledge and understanding of our business model as a tour operator made it a perfect partnership for us. From the application process and paperwork to the implementation of the processing equipment in our office, the process was seamless. Fair Merchant Solutions is truly an advocate for the travel trade community.”
Industry: Tour Operator · Client since: March 2020
Excellent Payment Services · Travel & Tourism
“For 7 years, Groupe Voyages Québec has been a proud partner of Fair Merchant Solutions. With Fair Merchant, we have found a deep understanding of industry issues and great respect for its players, with assistance in all transactional aspects. Having a successful partner (more than just a service provider) who is always available and attentive to our needs, whether in terms of integration, compliance, speed of deposit, special requirements, and always at competitive rates, enables us to concentrate on our core business and our passion: creating extraordinary travel experiences for our customers.”
Industry: Wholesale Travel · Client since: October 2018 · Volume: $50M–$100M
Excellent Payment Services · Travel & Tourism
“Blowes & Stewart Travel Group Ltd. has worked with Eric Douay at Fair Merchant Solutions since 2008. This was back in the time when credit card merchant processors did not like travel agencies. Fortunately for us, Eric welcomed our business and we have enjoyed a great relationship ever since. Eric / Fair Merchant Solutions has provided us both physical credit card merchant machines as well as virtual terminals making remote working and in-destination processing much simpler and timely. We would recommend using Eric and Fair Merchant Solutions for all your credit card needs.”
Industry: Retail Travel · Client since: April 2008 · Volume: $5M–$10M
Anonymized · Major Canadian Travel Operator
Annual processing volume range: $55M – $102M
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